Terms & Conditions of Playdays Parties Bouncy Castle & Soft Play Hire London

All our Inflatables are designed for use by children of up to 65kgs and should not be used by children over the age of 14 (Not applicable to our range of adult castles)

No food, drinks or chewing gum to be allowed on or near the Inflatable.
All shoes, glasses, jewellery, badges must be removed before using Inflatables.
No face paints, party poppers, coloured streamers or silly string to be used either on or near the Inflatable. Failure to adhere will result in a cleaning charge of £20.00
It is the hirer's reasonability to ensure the castle fits in there required space. If for what ever reason your inflatable does not fit in your venue or garden you will be still responsible for the outstanding balance of your hire amount.
Any damage to our Inflatables or Equipment will occur charges to repair any damages or loss if equipment.
No smoking or barbecues near Inflatables at any time.
Climbing, hanging or sitting on walls is dangerous and must not be allowed at any time, some of our inflatables are designed to have low walls for supervision purposes, on these types of inflatables this rule is exceptionally important, especially when the castle is erected on hard surfaces.
Two responsible adults must supervise the Inflatable at all times, If not adhered to and in the event an accident does occur you may be liable under your own insurance.
Always ensure that the Inflatable is not overcrowded, and limit numbers according to the age, size and stature of children using it. Try to avoid large and small children from using it at the same time as this can only lead to accidents.
Ensure that children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
Please allow at least 30 mins before and after your booking time for us to arrive on site and begin setting up or packing down. This does not include packing away.
Do not allow anyone to be on the Inflatable during inflation or deflation as this can be extremely dangerous.
If the Inflatable is not being used for any part of the day or adequate supervision is not available, please ensure that all children are well away from the castle and that the fan is switched off at the mains, never walk away from a bouncy castle until it has fully deflated as small children can be caught up inside, this can lead to suffocation.
Do not allow anyone to bounce on the front safety step as a child could easily bounce off the inflatable and get hurt. The step is there to assist users in getting on or off only.
Ensure that no one with a history of back or neck problems or who suffers from a heart complaint uses the Inflatable or anyone who is feeling unwell or suffering the effects of alcohol or drugs & Pregnant women may not use any equipment at anytime, In the event that someone is injured, Remove all other children from the unit as safely & as smoothly as possible and DO NOT move the individual, leave the inflatable switched on and dial 999 immediately for advise.
Ensure that Children are not attempting somersaults and are clothed appropriately.
Socks must be worn at all times when using the Inflatable
Ensure that an area of 6 feet (2 meters) around the unit is completely clear and ensure the area in which the castle is to be erected is completely swept of debris & that all washing lines, children’s toys and especially Dog droppings, before our arrival.
The Inflatable should not be used if it becomes wet on the jumping area. If no shower cover is fitted, and, in the event of rain, the unit should not be used.
All outdoor collections will start being collected from 5pm.
Late collection after 5pm is possible this is charged at £20 per hour.
In the event of heavy rain, it is strongly recommended that the Inflatable be switched off via the blower . Any wetness, including bubbling (which is normal) can be dried with a towel.
Soft Play mats and balls may differ,
We are not allowed to set up a bouncy castle if the Wind Gusts are over 24mph due o health and safety. We reserve the right to cancel your booking due to these circumstances.
Please do not move any Inflatable once we have set up the equipment.

In the event that the fan stops working, ensure all users get off the inflatable immediately to avoid suffocation. The most common faults are the fan tipping over or the air vents becoming obstructed by leafs, debris & carrier bags etc, if this is the case, then please remove the obstruction. If the problem persists, then please call us immediately on 07704 576007.

Deposits & Payment

All deposits and paid in full bookings are non refundable.
If you cancel your booking with at least 14 days notice before your booking date you can use your existing deposit to redeem against another future booking for the same value any difference in value will be deducted from reused deposit. The booking has to take place in the same year the booking was placed.
Cancellation If you cancel your booking with less than 14 days notice we would require you to pay 50% of your booking cost. Less than 7 days notice the full payment is required.
All outstanding balances have to be settled before before setup.

Delivery & Setup

All delivery and collection times are approximate.
We aim to be set before your party start time.
Please ensure all timings are correct on your booking form. If for whatever reason we can not access your venue at the time you have provided we may have to leave without setting up your equipment and this will effect your hire. This is to ensure we do not put another persons hire time into jeopardy due complications with your access timings. It is down to the customer to ensure all access timings are correct.
Please ensure there is parking on site for a team member to setup.
Please notify us if there is more then 3 stairs.
Please ensure there is clear safe access for Playdays Parties for installation.
Playdays Parties will not be responsible for any damage due to access issues.
Any parking charges and fines are down to the customer to pay.
Monday-Friday setups that are in the ULEZ or Congestion Charge Zone will be charged onto booking.
Playdays Parties has a 99.9% success rate when it comes to setup times and collections. However covering London we may come across issues with Traffic, Accidents & Road Closures. Playdays Parties cannot be held liable for delays incurred due to circumstances beyond our control. If we run across any problems on the day you will be informed immediately by one of our team members.
Our standard operation times are 10am-5pm

Playdays Parties Staff Policy

Playdays Parties will not accept lateness from our Team Members.
All our Team Members are to arrive at your event and introduce themselves to the hirer or point of contact.
All our Team Members are instructed to be polite to the hirer, guests and any people they come in contact with.
We will not tolerate rudeness from any hirer or guests towards any or our Team Members.
If you have any issues on the day please do not hesitate to contact us on 07704 576 007 or Info@playdaysparties.co.uk

By ticking our Terms and Conditions on the booking form you agree to Hire the Equipment listed below which is subject to the terms and conditions. All equipment will be returned in the same condition as at the start of hire.

By Ticking our Terms and Conditions you agree that I am entering into a contract confirming that I am responsible for any loss, damage or injury, and that I will abide by the above conditions, and understand this contract.